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- Peter Lohmann's Mailing List - Issue #33
Peter Lohmann's Mailing List - Issue #33
Free Process Webinar, Annual Solo Retreats, & more
Cultivating a Process Mindset
I'm doing another live process event! It will be an interactive, practical discussion on how to develop a process mindset. Jordan "JP" Peine from LeadSimple will be joining me as we discuss:
Tips on building processes that work
What not to do when creating a process
Developing a systems-oriented way of thinking
When you don't need a process
Getting team buy-in
What to do when the software doesn't do what you want it to
How to get started with processes
Where to learn more about systems & process
Lots of Q&A
Last time I announced a process webinar, it filled up in 19 minutes. Oops. I've tripled the size (to 100 spots), but I expect this one to fill up pretty quickly again. Don't wait to register (registration is required). Just like last time, I'll send out the video recording to this mailing list afterward.
You can register here.
Annual Solo Retreats
I highly recommend getting away for a 2-day solo retreat around New Year's. I've done this for 3 years running now, and it has been transformative. This is where I'm headed in a few weeks:
I modeled this after Bill Gate's Think Week idea. Here are the ground rules:
Get out of town
No technology
Go alone
Think
Read
Plan
That's it. You won't believe how energizing and restorative this is (and I'm an extrovert). I usually look for a cheap Airbnb about an hour out of town. And the good news is, Airbnbs have gotten a lot cheaper and more available in the past few months (sorry, STR friends).
I'll make one more suggestion. While you're there, complete this exercise. Click through; it's not very long and there is ONE key question you want to answer in great detail:
The future vision we have of ourselves is a mental playbook.
It guides you through your decisions & internal sense of:
- What “fits you” and what doesn’t.
- What you can take on, and what you can’t.
- The risks you take, and those you don’t.Let’s talk about identity. 1/
— Dr. Julie Gurner (@drgurner)
12:22 PM • Aug 14, 2021
Customer Service as a Measure of Defects
I recently discovered Cedric Chin's writing (hat tip to Jordan Muela for getting me hooked with this), and immediately devoured a bunch of the articles on his website, Commoncog.
The reason Jeff (Bezos) and I got along so well is that we saw customer support the same way: every single negative customer contact is a measure of a failure somewhere in the org. All of those defects must be measured and delivered to the team responsible.
BOOM. That's precisely how I think about customer service within property management, and why I'm so fanatic about measuring NPS and reading the comments from our residents and property owners.
Customer service is debugging for a service company. It's how you find out where your process is breaking down for your customer.
Closing Thought
Whilst accountants know how to prepare a BALANCE SHEET… 95% don’t know how to read them.
Interpreting balance sheets is the HARD bit.
So, here are the first 3 things I look for when reading a balance sheet.
Pull up a chair.
Let's go! 👇
— The Secret CFO (@SecretCFO)
3:35 PM • Oct 24, 2022
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This Week’s Newsletter Is Sponsored By: Kris Kaplan
EOS & Business Operating Systems
My company RL Property Management self-implemented EOS about 5 years ago. This year, we brought in professional coach Kris Kaplan to tighten up our systems in BIG way.
Our leadership team kicked off the year with a 2-day offsite conducted by Kris, and we’ve held quarterly offsite planning meetings all year.
Results have been outstanding and our revenue is up 29% year-to-date, in no small part thanks to our work with Kris.
Kris is finalizing his schedule for 2023 and has room for just three property management clients.
The deadline to apply to work with Kris is December 16th. Simply reply to this email for an introduction.